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Latest Call-Centre Worker Out Now! June 23, 2010

Posted by callcentreworker in Uncategorized.
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https://callcentreworker.files.wordpress.com/2010/06/ccw313.pdf

For the summer 2010 issue, click on the picture.

This edition leads with the 300 job losses at Telegen in Brighton, which went bust last month.
 
Most of the issue is a guide to getting started organising a union.
 
If you are a call-centre worker, please send us your experiences. Don’t worry, we will ensure that you cannot be identified.

Contact us on londoncallcentres@gmail.com

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Comments»

1. Aurix Speech Analytics - February 8, 2011

Its really interesting to see what a call centre is like from the inside, its sometimes difficult to imagine just speaking to them over the phone.

2. whyworktoday2967 - May 8, 2011

Call Centres or Dark Satanic Mills?
Apart from British consumers getting very frustrated with long queuing times, there are other important issues here.
One issue is employment in call centres in India and Africa that would not have existed before the need to export the cost of employment in Britain to much lower paid economies. Obviously this also created job losses in Britain. But the increase in jobs in India and elsewhere was much greater. Further, a large part of this increase was in feminised labour. This was important as it helped female university graduates get employment in what was considered a safe environment.
The problem now for these workers is get unionised, and get higher wages. This will take some years. Eventually though the cost advantage to British employers will decrease. There is already some few examples of companies boasting that you will talk to someone in Britain. The consequence of this for Indian workers is too far in the future to guess. But if India does catch up with the British economy there will be more, and different, employment in India.
Perhaps the fundamental issue here is one skill formation in Further, and Higher, education. Put crudely, skills above the level of reading management scripts and in the correct management order to callers, must become available in Britain to larger numbers of post 16 year old students. To match this employers will have to see the need for higher skills, with new products and services coming from scientific and technological discoveries; particularly in the biological sciences.
Please see my website at:
Whyworktoday2967.wordpress.com/


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