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Combative spirit as CWU activists meet March 31, 2010

Posted by callcentreworker in trade union.
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The first conference of CWU reps in the non-recognised sector epitomised the spirit of the new, young and combative activists in the movement beginning to make a serious challenge to the old bureaucrats that currently dominate the Telecoms Executive and Branches in the union.

One of a number of guest speakers, Professor Phil Taylor, Strathclyde Univeristy, set the tone for the conference by railing against BA union-buster Willie Walsh. He explained how our class is facing a serious attack on our services and education. Neo-liberal workplace models were developed in call-centres, and activists in these workplaces needed to organise. Increasingly the call-centre models with targets and performance management are being used right across industry and more so in the public sector. (more…)


Demonstrate for Carphone Warehouse workers July 11, 2009

Posted by callcentreworker in demo, notices, trade union.
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Demonstrate! for trade union freedom, the right to organise and secure jobs for everyone!

Carphone Warehouse have victimised two members of the Communication Workers Union for organising a union and standing up for their rights at the Wednesbury Logistics Centre in the West Midlands.

Sulinder Kumar (sacked) and Kulwinder Plaha (under discipline) for standing up for justice at work. Support is needed from trade unionists, the general public, and Carphone Warehouse customers!

Sat 18 July, 2009 – We are organising transport from London.
Contact Pat Carmody: 07913 701042,
Marching through Wednesbury to Carphone Warehouse!

report of London call centre workers’ meeting June 16, 2009

Posted by callcentreworker in charity calls, market research, trade union, working conditions.
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by Jack Staunton

On Saturday evening two dozen call centre workers from around London attended a meeting to discuss how we can best organise together. Although in the UK there are now some 750,000 people working in various types of call centre (such as sales, service calls and market research), very few are unionised. Employment is often very precarious, and the high turnover of staff in many workplaces means it can be difficult to organise, even though semi-casual work on low pay, along with management behaviour and petty rules, give plenty of reasons for us to do so.

The meeting took place as an extension of the AGM of the CWU branch at the Pell and Bales charity call centre in Old Street. Workers from another Pell and Bales site, as well as CCA International (sales), IFF (market research) and Listen (charity fundraising) attended to share experiences of standing up to zealous managers and recruiting people to the union, as well as to plan ahead to co-ordinate our organising initiatives. (more…)