Working in London
This page is for information about where work is available, and under what conditions. It will be expanded and frequently updated.
At many of these workplaces, existing callers can get a payment for ‘referring’ a new worker to their employers, so email londoncallcentres@gmail.com and we’ll put you in touch with someone (rather than just going via the company websites).
Pell and Bales
Work involves calling people to get them to donate money to some of the UK’s biggest charities. Constantly recruiting. You choose from a variety of shift patterns. Call centres in Old Street and Kingston-upon-Thames. Click here for more details on pay and hours.
Kudos
International market researcher based near Old Street, interviewing businesses and members of the public, largely for corporate clients (e.g. Hewlett Packard). Pay for staff is largely commission based (you are paid per survey completed) and so can vary wildly – some interviewers will earn only minimum wage for their trouble. Shifts and breaks are ‘flexible’ but this also means you might not get much work.
IFF Research
Like Kudos, IFF is a market researcher based near Old Street, interviewing businesses and members of the public, mostly for government clients like Department for Work and Pensions or Learning and Skills Council. No sales, and no incoming calls, just phoning people to do surveys.
No fixed contracts for interviewers – shifts are booked on a weekly basis. Workers’ productivity and quality of surveys are constantly monitored and there are sometimes months on end only a couple of dozen of the most ‘efficient’ will get any shifts. It is currently very busy with lots of work going. Click here for more details on pay and hours.
CCA international
Call centre near Old street. Inbound and outbound calls for a variety of companies including BT, General Motors, Daily Mail etc.
Shift patterns and flexibility depends what campaign you work on.
Wages: £7 per hour unless you are agency staff (£6/£6.10) some sales campaigns have commission (eg. selling BT vision)
Different campaigns have different shift patterns, some like GM are 10am-6pm Mon-Friday
BT: 1-9pm Mon – Friday (or 1-5pm/5-9pm few people do 6-9pm)
10am-6pm Sat
and 11am-5pm Sun
Working weekends in certain campaigns is compulsory, and for no extra pay.Some campaigns are fixed hours.
Majority of agents work on BT campaign where you pick minimum of 16 fixed hours, but can turn up to do an extra shift without having to let anyone know you are turning up.
london call centre workers' blog 
DO NOT WORK IN CCA
I AVE WORKED DERE
DEY TREAT U LIKE A SHYT HOLE
SPECIALLY THOSE ASIAN MANAGERS
DEY ACT LIKE ITS DERE COMPANY
AS A WHOLE THE COMPANY JUST WANT TO USE YOU
AND NOT PAY PROPERLY
LUNCH HOUR IS RUBBISH
DEY DUNT RESPOND TO ANYTHING YOU WANT
i agree with everythin you just said! they toked to u like you are dog poo off the streets… its rediculouss… and dey say u will get commission until u star the job.. and everyone acts lik that wasnt part of the agreeementtt!!! shit–holeee
Hi I am conducting research on CCA for a dissertation project and i was wondering if it would be possible to interview any former workers of CCA …. I will pay £20 an hour for you’re time… Email tehrimaminflower@hotmail.com if interested… The company has no records of former employees so having to do it this way….